FinSuiteSA Online Shop
Refund policy
Effective 25 August 2026
This policy explains how subscription fees for FinSuiteSA Online Shop are treated. Please read it before subscribing: there is strictly no refund of subscription fees paid for FinSuiteSA Online Shop.
1.No refunds on subscription fees
All subscription fees paid for FinSuiteSA Online Shop — including the App add-on at R149 per month, extra user seats and any renewal days added — are strictly non-refundable. Once a payment is processed it is not refunded, credited or exchanged, in whole or in part.
2.Part-months and unused time
Subscriptions are charged for a fixed period. Unused days, unused user seats, periods of inactivity, or a decision to stop using the product part-way through a paid period do not create a right to a refund or a pro-rata credit.
3.Free trial before you pay
A 28-day trial is available so that you can evaluate FinSuiteSA Online Shop before paying any subscription fee. Please use the trial period to confirm that the product suits your business, as no refund is available after payment.
4.Cancellation
You may stop renewing at any time. Cancelling prevents future charges; it does not refund fees already paid, and access continues until the paid period ends.
5.Duplicate or incorrect charges
This policy does not cover genuine billing errors such as a duplicate charge or an amount that does not match the plan you selected. Report any suspected billing error to info@FinSuiteSA.co.za within 30 days and we will investigate and correct it.
6.Changes to this policy
If this refund policy changes, the updated version is published on this page with a new effective date. The version in force at the time of your payment applies to that payment.
7.Contact
Questions about billing or this refund policy can be sent to info@FinSuiteSA.co.za.